FAQs

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

PLEASE ALLOW 3 WEEKS FOR YOUR ITEM TO BE PRINTED AND DISPATCHED. (UNLESS A PREORDER)

WHERE IS MY BAG MADE?

EVERY BAG IS MADE IN WALES, FROM STITCH TO SHOP.

CAN I WASH MY BAG?

WE WOULD NOT ADVISE WASHING YOUR BAG DUE TO SHRINKAGE OF THE MATERIAL.

DO YOU ACCEPT CHEQUES?

UNFORTUNATELY WE DON’T ACCEPT CHEQUES.

REFUND

YOU HAVE 14 DAYS ONCE YOU HAVE RECEIVED YOUR ORDER TO INITATE A FULL REFUND. HOWEVER, ONCE THIS PERIOD HAS PASSED WE INITIATE A PROCESSING FEE. THIS IS SO WE KEEP IN LINE WITH THE CONSUMER RIGHTS ACT 2015. AS AN INDEPENDENT CLOTHING COMPANY, THIS PROCESSING FEE IS 50% THE ORIGINAL ORDER TOTAL – WHICH WILL BE DEDUCTED FROM THE TOTAL REFUND.

RETURNS & EXCHANGES

THE COST OF RETURNING OR EXCHANGING THE ITEMS IS COVERED BY THE CUSTOMER UNLESS FAULTY.